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L3 Team Leader / Supervisor

apprenticeship aims

A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Roles/Occupations may include:  Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

 

 

to view the full details of the apprenticeship standard

Level

This apprenticeship standard is set at level 3.

Duration

This apprenticeship takes a minimum of 12 months to complete. 

Who would benefit?

  • Supervisor
  • Team Leader
  • Project Officer
  • Shift Supervisor
  • Foreperson
  • Shift Manager

Apprentices will learn

  • Team management principles – including team dynamics, motivation and managing resources and workloads

  • Leadership techniques – including coaching, decision making, role modelling and managing change
    performance management – including absence management, conducting appraisals, setting goals and objectives

  • Relationship management – including negotiation and networking skills and customer and stakeholder management

  • Communications – including active listening, chairing meetings, presentation and digital, verbal and written communication skills

  • Human resources (HR) and legal requirements – including equality, diversity and inclusion

  • Operational and project management – including planning and prioritisation, collecting, analysing and using data and risk management

  • Financial management – including controlling budgets, delivering value for money and governance and compliance

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