The role of a Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of a leisure facility. These facilities will vary in size and the services available such as swimming pools, multi-functional sports hall, fitness suites, crèche, children’s soft play, health suites, climbing walls and outdoor sports tracks.
It is the responsibility of the Leisure Duty Manager to ensure the facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness.
Typically, the Leisure Duty Manager will provide visible leadership to a diverse range of staff such as lifeguards, receptionists, sports coaches, fitness teams and crèche workers. Their responsibility is to manage staff performance and on-going development to ensure staff are motivated, efficient and operate at a high standard.
The Leisure Duty Manager will promote customer well-being, and, through the services on offer encourage customers to adopt and maintain an active healthy lifestyle. The Leisure Duty Manager will drive improvements to the customer experience and ensure members of staff are fully aware of how to support diverse customers such as ethnic groups, disabled participants, adults, and young children, understanding how this will contribute to overall customer loyalty and retention in support of the business goals and brand. The Leisure Duty Manager will typically report to a Leisure Centre/General Manager and assist in implementing management systems, maintaining operational standards, records, and financial procedures in accordance with regulations and industry guidance whilst ensuring compliance with all organisational policies and procedures. Leisure Duty Managers’ typically cover a seven day week resulting in shifts that include weekends, early mornings, evenings and public holidays.
This occupation exists within a sector that plays an important role in improving the health of the nation, creating opportunities that get more people, more active, more often.
to view the full details of the apprenticeship standard
This apprenticeship standard is set at level 3.
This apprenticeship takes a minimum of 12 months to complete.
Who would benefit?
Apprentices will learn
- Managing the setting up and take down of complicated equipment and maintaining the swimming pool (PH and chlorine levels).
- Planning, organising and managing the allocation and rotation of staff into specialist roles.
- Solving day to day problems to ensure the leisure facilities service standards are met and maintained.
Being accountable for the customer experience during shifts including managing complaints and feedback.