A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
to view the full details of the apprenticeship standard
This apprenticeship standard is set at level 3.
This apprenticeship takes a minimum of 12 months to complete.
Who would benefit?
Apprentices will learn
Team management principles – including team dynamics, motivation and managing resources and workloads
Leadership techniques – including coaching, decision making, role modelling and managing change
performance management – including absence management, conducting appraisals, setting goals and objectives
Relationship management – including negotiation and networking skills and customer and stakeholder management
Communications – including active listening, chairing meetings, presentation and digital, verbal and written communication skills
Human resources (HR) and legal requirements – including equality, diversity and inclusion
Operational and project management – including planning and prioritisation, collecting, analysing and using data and risk management
Financial management – including controlling budgets, delivering value for money and governance and compliance